亞馬遜有一個(gè)listing有過(guò)一個(gè)差評(píng)之后，再也賣(mài)不出去了，怎么破?

如題，亞馬遜有一個(gè)listing有過(guò)一個(gè)差評(píng)之后，再也賣(mài)不出去了，怎么破?該款listing目前只有兩個(gè)review,
一個(gè)五星，一個(gè)1星，很擔(dān)心這個(gè)1星是競(jìng)爭(zhēng)對(duì)手留的，因?yàn)橐恢闭也坏綄?duì)應(yīng)的訂單號(hào)，也沒(méi)有VP標(biāo)志，開(kāi)case讓客服清理掉，客服也說(shuō)亞馬遜是一個(gè)自由言論的平臺(tái)，客服也說(shuō)亞馬遜是一個(gè)自由言論的平臺(tái)，頭疼頭疼。
已邀請(qǐng):
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門(mén)風(fēng)向，為跨境客戶(hù)提供真實(shí)客觀(guān)的市場(chǎng)決策依據(jù)。

左左木

贊同來(lái)自:

這種情況下，只能多多的增加好評(píng)數(shù)量，掩蓋掉差評(píng)的影響了

月半小夜曲

贊同來(lái)自:

其實(shí)也可以新建一個(gè)Listing，F(xiàn)BA的貨不怕麻煩的話(huà)可以轉(zhuǎn)出來(lái)美國(guó)其他第三方倉(cāng)庫(kù)，再調(diào)入進(jìn)去

擱淺

贊同來(lái)自:

不建議新建Listing，因?yàn)槿绻陆ǖ膌isting如果在被差評(píng)一下，那還是很麻煩。所以最終還是服務(wù)和產(chǎn)品質(zhì)量要跟上。

綠耳

贊同來(lái)自:

降價(jià)調(diào)整吧，促銷(xiāo)應(yīng)該能多吸引到一些好評(píng)的。

凌亂的微笑

贊同來(lái)自:

中差評(píng)好好的在那，如何才能移除?

找到聯(lián)系客服入口(Contact Seller Support)

選擇 Selling on Amazon

選擇Customer Feedback

輸入涉及中差評(píng)的訂單號(hào)(如文章下圖)

據(jù)賣(mài)家講，根據(jù)他們經(jīng)驗(yàn)感覺(jué)移除中差評(píng)還是比較輕松的，平均移除成功率在70%-80%左右，只要仔細(xì)的查看客戶(hù)的三項(xiàng)問(wèn)題是YES 還是NO，然后看下從他的Comment 里面表現(xiàn)出那方面的不滿(mǎn)意，然后針對(duì)客戶(hù)的結(jié)論避重就輕的編寫(xiě)想要移除此差評(píng)的原因。當(dāng)然這也有很多的人為主觀(guān)因素在里面，不同的亞馬遜客服對(duì)于同一個(gè)Case 的處理結(jié)果也是不同的;甚至有些賣(mài)家朋友反映，賣(mài)家整個(gè)店鋪的好評(píng)率貌似也會(huì)被客服們作為一個(gè)參考。

差評(píng)的移除申請(qǐng)?zhí)峤灰院?，?qǐng)大家務(wù)必要關(guān)注亞馬遜郵箱(或者后臺(tái)的Manage Your Case Log)，無(wú)論這個(gè)評(píng)價(jià)有沒(méi)有移除，亞馬遜都會(huì)發(fā)一封郵件到我們的亞馬遜郵箱將最終判定結(jié)果告知賣(mài)家。如果差評(píng)被成功移除，買(mǎi)家也會(huì)收到一封通知郵件，買(mǎi)家有權(quán)利再次給該訂單留評(píng)... ...

他們?cè)谏暾?qǐng)書(shū)的Additional Information 里面是這么寫(xiě)的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

之后收到了亞馬遜的回復(fù)，如下：

Greetings from Amazon Seller Support.

Thank you for bringing this matter to our attention.

I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.

Thank you for your understanding.

We love our sellers! Let us know how we did:

Were you satisfied with the support provided?

Click here for yes:

Click here for no:

Thank you!


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海的兔兒

贊同來(lái)自:

建議就是一直跟客服死磕，關(guān)你一次case就開(kāi)一次，一直耗。同時(shí)你也只能找找刷單的刷刷好評(píng)了

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