亞馬遜

亞馬遜買家想讓我用支票（check）退款，還提交了AZ。。。這樣也行么？

我們收到買家的退貨后，亞馬遜客服就發(fā)信息通知說(shuō)買家想通過(guò)支票收款：“Customer returned the item. Please issue a full refund to the customer by check. Customer paid via prepaid card which he no longer has so please refund the customer via check or gift card.”
他說(shuō)買家之前用預(yù)付卡（prepaid card）付錢，可是現(xiàn)在沒(méi)有卡了，就想讓我們用支票/禮品卡退錢。。。exo me？
買家還提交了AZ，一定要讓我開一張支票，然后寄給他！要瘋了，現(xiàn)在怎么辦？我怕這個(gè)買家想騙我，而且這種做法應(yīng)該不符合亞馬遜規(guī)定吧？

亞馬遜亞馬遜 A9 亞馬遜 vendor express

相關(guān)標(biāo)簽:

已邀請(qǐng):

7 個(gè)回復(fù)

挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。

喝黃酒的胖子

贊同來(lái)自:

亞馬遜客服只是把客戶的要求轉(zhuǎn)告給你，不代表他們的立場(chǎng)。所以不要用支票匯款，先把這件事跟Seller Support說(shuō)一下

小不點(diǎn)不小

贊同來(lái)自:

其實(shí)這些交易方面的問(wèn)題都是由亞馬遜來(lái)處理的，如果買家想改匯款方式，他需要自己去跟Seller Support聯(lián)系

千尋chihiro

贊同來(lái)自:

如果你回復(fù)這封郵件，它會(huì)被買家收到，而不是客服。所以你要解釋清楚，你沒(méi)辦法提供支票，像樓上說(shuō)的，他要聯(lián)系Seller Support
你可以參考下這個(gè)回復(fù)：
“Hello,
Thank You for contacting us. We are third party seller with Amazon and do not have access to payment processing and/or how refunds are issued.?
We will process your refund as per Amazon standard refund process and apologize we are unable to issue check as a way to refund your purchase since we do not have access to check processing.
Again, thank You and Best Regards,
XXX”