因為買到的商品不是她想要的顏色，亞馬遜買家投訴“商品與描述不符”
有個買家買了我的一款灰玫瑰色的包包，她現(xiàn)在想退貨，理由是這個包包的顏色應(yīng)該是霓虹粉色的，而不是主頁描述的灰玫瑰色。我去查看了一下這個包包的圖片、標(biāo)題還有產(chǎn)品描述，確實說的是灰玫瑰色?。m然圖片看起來有點像淺粉）。我又去仔細(xì)看了一下她退貨請求，原來是她看到有個3年前買了這款包包的買家評論說它是霓虹粉色的，她就奇怪為什么包包不是這種顏色。其實那個買家以前不是在我這邊買的包包，不知道為什么他的評論就跑到我這邊來了，但是我沒辦法刪掉這條評論。我決定不出退貨的運費，而且我要收退貨手續(xù)費，你們有什么好的建議嗎？
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9 個回復(fù)
Blue-
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小雛菊
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我已經(jīng)接受退貨了，這不是問題，問題是我擔(dān)心這個買家會認(rèn)為我的產(chǎn)品描述有誤，然后亞馬遜因為這個而處罰我，而且如果這個買家希望我付退貨的運費，或是對手續(xù)費不滿怎么辦？
Provence
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如果買家和賣家有糾紛，亞馬遜是偏向買家這邊的，如果你不想收到 A-Z claim（可能會因此花錢），你就給買家出退貨運費，然后等貨退回之后再退款給她
Distance
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markme
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Faith
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煎餅
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歲月以淚歌
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“I'm so sorry you're disappointed in the color. Unfortunately, the review you saw was posted by another customer like yourself, who apparently purchased a bag of a different color some time ago. Amazon encourages customers to post their thoughts and opinions on the site, but as with any case where the public can comment, there is no guarantee of accuracy and such opinions should not be taken to be authoritative in any way.
If you have any questions about a product, Amazon provides a method to contact the seller of the product, so you can get reliable information to address any concerns.
If there's ever a question of a product matching the website description, Amazon will review the product title, the specific bullet points, the image, and the "Product Description" section. I've double-checked all these to be sure they are correct, and have confirmed that they are. Reviews by users of Amazon are not considered when determining if a product is described correctly.
We'll be happy to take it back, of course, You have XX days from the day of authorization to send it back. Simply send it back for a refund.?
Please let me know if you need anything else.”
海的兔兒
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